Frequently Asked Questions
Q: How do I report a claim?
Please visit the Carriers
page and follow the instructions beside the insurance company listed on your policy. If you need help or do not know who your insurance carrier is, please contact our office at 877-349-6588. We would also be happy to assist you with your claim.
Q: Do I need an appointment?
No, walk-ins are welcome at our office at 500 New York Ave, Des Moines, 50313, Monday through Friday from 9am to 5pm. However, it is best to call ahead to ensure an insurance agent is available.
Q: What do I need to get a quote?
It depends on the type of insurance you are looking for. If you already have insurance, bringing us a copy of your current policy would be a good starting point. Otherwise, in most cases, we will need your name, date of birth, driver license information, and details on the assets you are hoping to insure. We may also need your social security number and information for additional family members.
Q: Do I have to pay to get a quote from Performance Insurance?
Nope. Like about everyone else, our quotes are "free" and you are under no obligation
to purchase anything.
Q: Can you sell me a AAA membership?
In the upper midwest, yes! If you don't already have one, we strongly recommend AAA. We believe the roadside benefits (like towing), alone, are worth the money.
Q: Is my information secure?
Yes! We keep all information secure and it is handled in accordance with GLBA Safeguard Rules, HIPAA, and the FTC Disposal Rule.